Privacy Policy

1. Introduction

Welcome to Feedbase ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our feedback management platform.

If you have any questions or concerns about this Privacy Policy or our practices with regard to your personal information, please contact us at hi@usefeedbase.com.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Register for an account (name, email address, password)
• Create or manage a team
• Create feedback boards
• Submit feedback, comments, or votes
• Upload team logos or other images
• Subscribe to our paid plans
• Contact us for support

2.2 Information Automatically Collected

When you access our platform, we automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Device information
• Pages viewed and time spent on pages
• Referring website
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information from third-party services when you:

• Sign in using Google OAuth (name, email, profile picture)
• Process payments through Stripe (payment information, billing address)

3. How We Use Your Information

We use your personal information for the following purposes:

• Provide Services: To operate and maintain the Feedbase platform
• Account Management: To create and manage your user account
• Communication: To send you service-related emails, magic links for authentication, and important updates
• Payment Processing: To process subscription payments and manage billing
• Improve Services: To understand how users interact with our platform and improve functionality
• Security: To detect, prevent, and address technical issues, fraud, and abuse
• Legal Compliance: To comply with applicable laws and regulations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following situations:

4.1 Service Providers

We share your information with third-party service providers who perform services on our behalf:

• Vercel: Hosting and infrastructure
• Supabase: Database storage
• Stripe: Payment processing
• Resend: Transactional email delivery
• Google: OAuth authentication
• Sentry: Error monitoring and debugging

4.2 Team Members

When you create or join a team, certain information (name, email, feedback, comments) may be visible to other team members with appropriate permissions.

4.3 Public Feedback Boards

If you submit feedback or comments on a public board, this information will be visible to anyone with access to that board's share link.

4.4 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights and safety.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or compliance purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Password hashing using bcrypt
• Regular security audits and monitoring
• Rate limiting to prevent abuse
• Secure session management with JWT tokens

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a structured format
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at hi@usefeedbase.com.

8. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to be informed about data processing
• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

Our lawful basis for processing your data includes: (1) Consent, (2) Contract performance, (3) Legal obligations, and (4) Legitimate interests.

9. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your session and keep you logged in
• Remember your preferences
• Analyze platform usage and performance
• Improve user experience

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our platform.

10. Children's Privacy

Our services are not directed to individuals under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: hi@usefeedbase.com

Website: https://www.usefeedbase.com