Last updated: November 30, 2025
By accessing or using Feedbase ("Service," "Platform," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.
We reserve the right to update or modify these Terms at any time. Your continued use of the Service after any changes constitutes acceptance of those changes.
Feedbase is a feedback management platform that allows teams to collect, organize, and prioritize user feedback. The Service includes:
You must be at least 13 years old (or 16 in the EEA) to create an account. By creating an account, you represent that you meet these age requirements.
You are responsible for:
We offer different account types with varying features and limitations:
You may use the Service for lawful business and personal purposes in accordance with these Terms.
You agree not to:
You retain ownership of any content you submit to the Service, including feedback, comments, and other materials ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, display, and distribute your content as necessary to provide the Service.
You are solely responsible for your User Content. You represent and warrant that:
We reserve the right (but have no obligation) to monitor, review, and remove User Content that violates these Terms or is otherwise objectionable. Board administrators can moderate feedback and comments on their boards.
Content posted on public boards may be visible to anyone with the board's share link. You should not post sensitive or confidential information on public boards.
Pricing for paid plans is available on our pricing page. We reserve the right to change our pricing at any time, but we will provide notice before implementing changes to existing subscriptions.
Subscriptions are billed in advance on a monthly or annual basis. You authorize us to charge your payment method for all fees owed. Payments are processed through Stripe.
You may cancel your subscription at any time through your account settings or Stripe Customer Portal. Cancellations take effect at the end of the current billing period. We do not provide refunds for partial months or unused portions of a subscription, except as required by law.
We may offer free trials for paid plans. You will only be charged if you do not cancel before the trial period ends. Each user is limited to one free trial per plan.
The Service, including all content, features, functionality, software, and design, is owned by Feedbase and protected by copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business or personal purposes, subject to these Terms.
You may not:
Your use of the Service is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.
You may terminate your account at any time by contacting us or using the account deletion feature in your settings.
We may suspend or terminate your account immediately, without prior notice, if you violate these Terms or engage in conduct that we believe is harmful to other users, us, or third parties.
Upon termination, your right to use the Service will immediately cease. We may delete your data in accordance with our Privacy Policy. Provisions that by their nature should survive termination will continue to apply.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not guarantee that the Service will be uninterrupted, secure, or error-free. We may suspend the Service for maintenance or updates at any time.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FEEDBASE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR $100 USD, WHICHEVER IS GREATER.
You agree to indemnify, defend, and hold harmless Feedbase and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:
If you have a dispute with us, please contact us first at hi@usefeedbase.com to attempt to resolve the dispute informally.
These Terms shall be governed by and construed in accordance with the laws of your jurisdiction, without regard to its conflict of law provisions.
The Service integrates with third-party services (Google OAuth, Stripe, etc.). Your use of these services is subject to their respective terms and policies. We are not responsible for the actions of third-party service providers.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Feedbase regarding the Service.
Our failure to enforce any provision of these Terms shall not be deemed a waiver. If any provision is found to be unenforceable, the remaining provisions will remain in effect.
You may not assign or transfer these Terms without our consent. We may assign these Terms at any time without notice.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control.
If you have any questions about these Terms, please contact us at:
Email: hi@usefeedbase.com
Website: https://www.usefeedbase.com
By using Feedbase, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.